Teibto support

There's no point in investing in technology if you can't take advantage of its full potential. Regardless of whether we implement a solution, or are approached post set up, we are here to help you maximize your user engagement and achieve the full range of system capabilities.

Support Plans

We offer support packages on an ongoing basis to meet your level of requirement and service the needs of your organization. Packages can include live phone support, email support, online case submission as well as onsite support when required.

Teibto Lite Support

Thai language only
100 hours per year
2 registered support users

Teibto Gold Support

Thai & English
Unlimited total support hours
3 registered support users

Teibto Platinum Support

Thai & English
Unlimited total support hours
3 registered support users
Dedicated after hours urgent case support

Teibto Custom-Fit Support

Thai & English
We recognise you're different.
Let us know your exact requirements
and see how we can help you now.

Letting us take care of the dirty work, frees up your internal personnel, decreases or removes the need for in-house system training, allows you to avoid NetSuite support fees, and significantly reduces your Time-to-Resolution for service requests.

Issue resolution

NetSuite liaison

On call 24 hours